Refund Policy

This policy explains refunds and cancellations for paid nifdi subscriptions purchased from Paddle. Paddle is the seller and Merchant of Record. Nifdi Systems Limited (“nifdi”, “we”, “us”, “our”) supplies and licenses the nifdi Service under our Terms of Service.

Responsibilities

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Responsibilities are divided between Paddle and nifdi as follows:

• Paddle handles the purchase: payment, tax, receipts and invoices, subscription cancellation, withdrawals, refunds, chargebacks and other transaction-related questions.
• nifdi handles the product: using the Service, technical problems, accounts, diagrams and data. Contact support@nifdi.app for product support.

Paddle decides requests made under its Refund Policy and processes all approved refunds, normally to the original payment method. Nifdi decides whether one of the additional promises under “When we make changes” below applies, and asks Paddle to process any refund due.

Refunds and withdrawal rights

Refunds are governed by Paddle’s Refund Policy. It explains how Paddle handles applicable consumer withdrawal rights, product defects and refunds it may grant at its discretion.

Nothing in this policy or our Terms limits any mandatory consumer right you have.

Cancellation

You can cancel at any time through the Paddle customer portal linked from your receipt, or through Paddle.net. Cancellation takes effect at the end of the billing period you have already paid for and prevents another renewal. Cancelling does not itself refund the unused part of that period unless a refund right applies.

What happens to your diagrams is set out in section 12 of the Terms: cancellation does not delete them.

When something is broken

Contact support@nifdi.app first if the Service is materially defective or does not work as described. We will investigate and try to fix the problem. If it cannot be resolved, request a refund from Paddle and include the details of the problem and our response. Paddle’s Refund Policy explains how it handles product defects. This does not affect your statutory rights.

When we make changes

If we materially reduce what your plan includes, change our terms in a way that materially affects you, or withdraw the Service, and you cancel because of it, we will refund the unused part of your billing period through Paddle. If we raise the price, we give at least 30 days’ notice, so you can cancel before paying it.

How to ask

Request a withdrawal or refund using the support link in your Paddle receipt, the billing page in Paddle’s customer portal, or Paddle.net. For a refund promised because nifdi changed a plan, changed its terms or withdrew the Service, you may instead email billing@nifdi.app; we will confirm the entitlement and ask Paddle to process it.

Paddle processes approved refunds, including applicable tax, using the original payment method where possible. Its Refund Policy states the applicable processing period.